Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Coronavirus – Local support
- New
06/04/2020
Read more
Important Information Regarding Requesting Prescriptions and Medications
- New
30/03/2020
To order prescriptions and medications, please visit our Prescriptions and Medicines Room. For further information about prescriptions, please visit our Prescriptions page. Read more
Rescue Packs False Information
- New
26/03/2020
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). Please do not contact you Read more
Important Change To Appointments
- New
19/03/2020
We would like to make patients aware that all appointments with a GP will now be carried out over the telephone, with the exception of mother and baby post natal checks. Those with a pre-booked GP appointment should now expect a phone call from th Read more
Important Information
- New
17/03/2020
The planned shut down on 26th March 2020 has now been cancelled and we will be open as usual. Read more
Be Part Of Research
26/09/2019
Surgery Closures
07/08/2019
Did Not Attends
06/08/2019
Patient Notice
08/07/2019
Dementia Friends Coffee Morning
08/07/2019
New Pharmacy (Abbey Field Health Ltd) - Now Open
22/01/2019

Abbey Field Medical Centre

Abbey Field Medical Centre
CQC Inspected and Rated
Good

Abbey Field Medical Centre

Abbey Field Medical Centre is currently CLOSED.

Elmstead Market Surgery is currently CLOSED.

Hawthorn Surgery is currently CLOSED.

Abbey Field Medical Centre

News

Abbey Field Medical Centre

Abbey Field Medical CentreCQC Inspected and RatedGood

Abbey Field Medical Centre

Abbey Field Medical Centre is currently CLOSED.

Elmstead Market Surgery is currently CLOSED.

Hawthorn Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Abbey Field Medical Centre

News

Abbey Field Medical Centre
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):